TikMove (“we”, “us”, or “our”) is a global TikTok Shop growth agency operating at tikmove.com. We help brands launch, grow, and optimise their TikTok Shops through services including GMV Max Ads, affiliate and creator programmes, UGC and shoppable video production, Shopify/WooCommerce integrations, storefront optimisation, and analytics.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book a strategy call, submit an enquiry, or engage us as a client. Please read it carefully. By using our website or services, you agree to the terms of this policy.
1. Information We Collect
We collect information you provide directly and information collected automatically when you use our website.
Information you provide to us:
- Name, email address, phone number, and company or brand name when you submit our contact or strategy-call booking form
- Brand or store URL and TikTok Shop category when completing the onboarding form
- Monthly GMV range and target markets you select
- Any message or additional details you include in your submission
- Payment information processed via our secure third-party payment processors (we do not store full card details)
- Communications you send us by email or WhatsApp
Information collected automatically:
- IP address, browser type, device type, and operating system
- Pages visited, time spent, referral source, and click behaviour via analytics tools
- Cookies and similar tracking technologies (see Section 7)
2. How We Use Your Information
We use the information we collect for the following purpos
3. Legal Basis for Processing (GDPR)
For users in the United Kingdom, European Economic Area, or other jurisdictions with equivalent data protection laws, we process your personal data under the following legal bases:
- Contract performance — processing necessary to deliver services you have engaged us for
- Legitimate interests — improving our services, communicating about relevant offers, and fraud prevention
- Consent — for marketing communications and non-essential cookies, where we ask for your opt-in
- Legal obligation — where processing is required by applicable law
4. How We Share Your Information
We do not sell your personal data. We may share your information with:
- Service providers who support our operations — including CRM platforms, email services, payment processors, scheduling tools, and cloud hosting providers — under data processing agreements
- TikTok and its affiliated platforms, to the extent necessary to set up, manage, and optimise your TikTok Shop account and campaigns
- Shopify, WooCommerce, Amazon, or other e-commerce connectors you authorise us to integrate with
- Legal authorities or regulators where required by law, court order, or to protect our rights
- A successor entity in the event of a merger, acquisition, or sale of our business assets
All third parties are required to handle your data securely and only for the purposes we specify.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including:
- Client records: for the duration of our engagement and up to 7 years afterwards for legal and tax compliance
- Enquiry and contact form submissions: up to 2 years if no engagement follows
- Marketing communications: until you unsubscribe or withdraw consent
- Website analytics: typically 26 months in aggregated or anonymised form
When data is no longer required, we securely delete or anonymise it.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — request deletion of your data where there is no legal basis to retain it
- Restriction — ask us to limit processing in certain circumstances
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interests or for direct marketing
- Withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at info@tikmove.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.
7. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. Cookies we use include:
- Essential cookies — required for the website to function correctly
- Analytics cookies — help us understand how visitors interact with our site (e.g. Google Analytics)
- Marketing cookies — used to track the effectiveness of campaigns and display relevant content
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. We will request your consent for non-essential cookies on your first visit.
8. International Data Transfers
TikMove operates globally. Your information may be transferred to and processed in countries outside your country of residence, including countries that may not have the same level of data protection as your home country. Where required by law, we implement appropriate safeguards such as Standard Contractual Clauses to protect cross-border transfers of personal data.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security reviews. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our services are directed at businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.
11. Third-Party Links
Our website may contain links to third-party websites, including TikTok, Shopify, LinkedIn, and WhatsApp. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party services you access through our website.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this document and, where appropriate, notify you directly. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us:
TikMove Email: info@tikmove.com Website: tikmove.com WhatsApp: Available via tikmove.com
We aim to respond to all privacy-related enquiries within 5 business days.